Refund policy

Effective Date: August 11, 2026

At Brassyra, we want you to be satisfied with your purchase. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process, subject to the eligibility requirements outlined below.

Return Eligibility

To be eligible for a return and refund:

The item must be unused and in the same condition as when you received it.
The item must be returned in its original packaging.
You must provide proof of purchase or your order number.
The return request must be initiated within 14 days of delivery.

Items that do not meet these requirements may not be eligible for a refund.

Refund Process

Once we receive your returned item, we will inspect it to determine whether it meets our return policy requirements.

If your return is approved, Brassyra will issue a refund equal to 47% of the original paid price.

The remaining amount covers the original shipping costs and other fulfillment services associated with your order.

If the returned item does not meet our return eligibility requirements, the refund may be rejected.

How to Initiate a Return

To start a return, please contact our customer support team at:

Email: contact@brassyra.com

Please include your order number and relevant order details in your message. Our team will provide you with the necessary instructions for returning your item.

Return Shipping

Customers are responsible for the shipping costs associated with returning an item.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been successfully received and processed by Brassyra.

Brassyra is not responsible for items lost or damaged during return shipping when the customer arranges the return shipment.

Refund Timeline

After we receive your returned item, it will be inspected.

We will notify you whether your refund has been approved or rejected after the inspection.

If approved, the refund will be processed within a reasonable period and returned using the original payment method where possible. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at contact@brassyra.com with your order number and relevant details. Where appropriate, we will review the issue and provide instructions for the next steps.

Changes to This Policy

Brassyra reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be published on this page, and the effective date will be updated accordingly.

We recommend reviewing this policy periodically to remain informed about our current return and refund procedures.

Contact Us

If you have any questions or need assistance regarding returns or refunds, please contact us at: