Shipping policy

Effective Date: August 11, 2026

At Brassyra, we aim to provide a reliable and convenient delivery experience for all our customers. This Shipping Policy explains our shipping times, delivery options, tracking process, and applicable shipping restrictions.

Shipping Time

Our estimated shipping time is 2 to 3 weeks, depending on your location and the shipping method selected at checkout.

Please note that international orders may take longer to arrive due to customs clearance procedures, local regulations, carrier processing times, or other circumstances outside our control.

Delivery times are estimates and are not guaranteed unless otherwise stated at the time of purchase.

Free Shipping

We are pleased to offer free shipping on all orders placed through Brassyra.

Customers will not be charged additional shipping fees for standard shipping where free shipping is offered under this policy.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

You can use the tracking information provided in the email to monitor the status and progress of your delivery.

If you have questions about the status of your order or your tracking information is not updating, please contact our customer support team at:

Email: contact@brassyra.com

Shipping Destinations and Restrictions

Brassyra currently ships to locations within the United Kingdom and select international destinations.

Shipping availability may vary depending on the destination, product, carrier availability, and applicable regulations.

We currently do not ship to PO boxes or APO/FPO addresses.

Customers are responsible for providing an accurate and complete delivery address when placing an order. Brassyra is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Shipments

While we work with our shipping partners to deliver orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays.

These circumstances may include:

Severe weather conditions.
Carrier delays or operational disruptions.
Customs clearance procedures.
Transportation disruptions.
Holidays or periods of exceptionally high shipping volume.
Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you and assist in resolving the issue.

International Orders

International deliveries may be subject to customs inspections, import procedures, duties, taxes, or other charges imposed by the destination country.

Delivery times for international orders may therefore vary and may be longer than the standard estimated shipping timeframe.

Any applicable customs duties, import taxes, or other destination-specific charges may be the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at: